THAI-LANNA
Authentic Restaurant in Norwich
OUR STORY
A Little Story About Us – Thai Lanna
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For over 20 years, Thai Lanna has been part of Norwich — a small, family-run restaurant quietly tucked away from the busy streets, yet filled with warmth, tradition, and authentic Thai flavours.
Our head chef and owner, Goo, is more than just a chef. He is the heart of our kitchen and the soul of our restaurant. Now 70 years old, he still stands behind the stove every day, cooking with the same passion he had when he first began.
Our journey didn’t start with a perfect plan. We took over an existing restaurant, unsure of what the future would hold. When the previous owners stepped away, Goo — already an experienced chef — made a brave decision: to take responsibility, to keep the kitchen alive, and to turn this small place into a home for Thai food and Thai hospitality.
He never studied at a famous culinary school. Every skill he has comes from real life — long days in the kitchen, countless mistakes, endless practice, and a heart that refused to give up. There were no shortcuts, only hard work, patience, and love for what he does.
With hardly a day off, he poured his life into this restaurant. Through quiet mornings, busy nights, and challenging times, he never stopped believing in Thai Lanna.
Alongside another talented Thai chef, our team cooks every dish with care, respect, and pride — as if we were serving our own family.
Our restaurant may be small. The décor may feel a little old-fashioned. But behind every table, every plate, and every smile is a story of perseverance, sacrifice, and love.
Whether you come for comfort, for spice, for celebration, or for a quiet moment to yourself — we are truly grateful to welcome you.
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Thank you for growing with us.
Thank you for supporting us.
Thank you for being part of our family, Norwich.
10% Service charge
An optional 10% service charge will be added
for parties of 5 or more.
TERMS & POLICIES
1. Reservation & Deposit Policy Deposit: £5 per person for groups of 7 or more. Deduction: The deposit will be deducted from the final bill on the day. Changes: Must be communicated at least 24 hours before the booking. No-Show: £5 charge per person for any no-show if not informed. Refunds: Refundable/transferable if cancelled 24+ hours in advance. Non-refundable within 24 hours of the booking time. 2. Table Duration & Arrival Time Standard dining time: 2 hours. Dining time starts from the booking time, not the arrival time. Tables will be held for 10–15 minutes. 3. Payment Policy (Large Groups) One single payment preferred. If splitting the bill: maximum 6 payments per table. No item-by-item payments. 4. Allergy, Dietary Requirements & Outside Food Allergies must be communicated before visiting. Cross-contamination cannot be guaranteed. Guests with severe allergies accept full responsibility. No outside food or drinks allowed. Celebration cakes may be allowed by agreement; a liability form may be required. Staff cannot cut or handle outside food. 5. Kids Policy Families are welcome. For safety and comfort, children must remain seated with parents at all times. High chairs are not available. 6. Pre-Order Policy (Groups) Required for groups of 12+ guests. Finalised orders must be received 48 hours before arrival. Allergy information must be included. 7. Behaviour Policy Zero-tolerance for abusive or disruptive behaviour. Management may warn, pause or refuse service. Alcohol service will stop if a guest appears intoxicated. Harassment or threats toward staff will not be tolerated. Guests may be asked to leave. 8. Taste & Recipe Policy Dishes are prepared according to our Thai-style recipes. Recipes may differ between restaurants. Refunds are not offered for personal taste preferences when food is prepared correctly. Modified dishes cannot be guaranteed for taste. 9. Food Complaints Please inform staff immediately so we can help. Refunds may not be offered if most of the dish has already been consumed. Illness claims will be considered only where clear evidence links symptoms to our food. 10. Dine-and-Dash / Non-Payment Leaving without payment will be reported as an offence. Pre-payment may be requested at management discretion. 11. Service Goodwill Any complimentary items/discounts are offered as goodwill only and not as admission of fault. 12. Upstairs Seating Upstairs seating is opened during busy periods or when the ground floor is full. If you require downstairs seating, please inform us when booking and we will do our best to accommodate. 13. Cultural Dining Note We do not provide chopsticks, as Thai people traditionally dine with a spoon and fork. We like to keep the experience close to how food is enjoyed in Thailand. Thank you for your understanding.